Tell Us Where the Water Shows Up

Once the form comes in, we call back during business hours to set a time. Tell us what brought you here: where the stain is, whether water shows up in the firebox, which storms bring it and how long it has been happening. A photo of the ceiling, the chimney breast or the top of the chimney helps a great deal. In Thousand Oaks and nearby, an active leak is easiest to trace soon after rain, so we try to book those visits quickly. The technician starts where you saw the water and works up to the roofline, then leaves a photo report and a written quote for any repair.